Schedule
When your team works on their own, how hard, and which duties each person runs.
Office is open
Everyone picks up their duties on their own. Close it to pause that. Anything you ask still gets done.
Pace
How often someone who's free looks for the next duty.
Duties by person
Switch a duty off and they stop doing it on their own. You can still ask for it.
When someone fills out your website form, I sort it and hand it to the right person
When someone emails you, I draft a reply for you to approve
When a booking is cancelled, I offer the slot to the next person waiting
Every morning, I tell you who reached out overnight
Every Monday, I research what your customers are searching for
Every week, I keep your posting calendar full
Needs your socialWhen someone subscribes, I send them a warm welcome
Needs your newsletterTwice a month, I write a blog post for your website
Every morning, I chase invoices that are past due
Needs your booksWhen a job is done, I send the customer a payment link
Needs your paymentsWhen a customer pays, I log the sale
Needs your paymentsOn the 1st, I send you a one-page money report
Needs your books
Every week, I check what competitors are charging
When you have a question, I dig in and come back with an answer